Our Commitment to You

Customer Commitment Statement

We are committed to providing our customers with the highest standards of service.

We will:

  • Provide you with clear information about the products and services we offer, including fees and charges
  • Ascertain your individual requirements before recommending a policy
  • Not recommend a policy if we can’t find one we consider suitable
  • Encourage you to ask if there’s something you don’t understand
  • Look after your requirements before, during, and after you have taken out a policy
  • Ensure you are advised when a policy is due for renewal
  • Ensure you receive documentation promptly
  • Act as your advisor in the event of a claim and help you navigate the claims process
  • Give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

  • Tell us all the material facts required by insurers to ensure a suitable policy is recommended
  • Let us know about changes that might affect your insurance coverage requirements
  • Let us know if there is any aspect of our service, or of a policy we have discussed or recommended, that you don’t understand
  • Provide any information needed by us to administrate your policy promptly
  • Tell us if you think there are ways we can improve our service

We recognize that the success of our company depends on looking after the best interests of our customers and treating them fairly

Sincerely,

Brody Stonehouse, General Manager